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Frequently asked Questions

Check-in is from 3 p.m., can I arrive earlier?

If you wish to spend the day in Zermatt, you can get hear early and leave your luggage at the hotel. We will bring your luggage to the room as soon as the room is ready.


I arrive very late, how long is the  front desk occupied?

Our reception is open until 11 pm. For a late arrival, please inform us.

Can I take my dog?

Dogs are welcome in our hotel. We charge CHF 10.00 per day per without food. We do not allow dogs in our dining room. If you wish to be in presence of your loved one during meals after all, we have a separate table in the lobby, where you can dine. Please mention your dog when you book.

I am allergic against down feathers and mites?

All our rooms have wooden floors. We can provide down feather free pillows and duvets. If you wish to exchange your pillow or duvet just let us know.


I would like to have a triple/quadruple room with  Matterhorn view?

Our normal family rooms are direction Mischabel Mountains. If you wish to have Matterhorn view, make a request directly with the front desk. If any vacancy you can book a deluxe double room with an extra bed.


What payment methods are possible?

You can pay with cash, Visa, Mastercard, Maestro, Postcard, Amexco, JCB, CUP, Maestro.

When do I have to leave the room?

Check-out is until 11:00, on request a late check-out (14:00) can be booked for an extra charge.

We leave before 7 am, when should we check out?

We kindly ask you to settle the bill the night before and to inform us of your early check-out. On request we can organize your transport to the train station or taxi stand.


I only booked Bed and Breakfast, can I add halfboard?

Half board is unfortunately not bookable, but we offer small snacks at our bar.


Can I leave my luggage after check-out?

If you wish to leave your luggage after check-out, we have a luggage room. If you are staying in mountain huts and need it to be stored for a couple of days, just leave it with us at the reception and we will store it for the needed time. Shuttle to the station is provided untill 5 pm.


Do you offer glutenfree / lactosefree products?

Yes, for breakfast we have various glutenfree products. We even have an alternative to milk. As for dinner, our chefs will gladly prepare a special dietary menu. Please inform us when you book or upon your arrival.


How to reach the hotel from the train station / Taxistand Zermatt?

Our hotel is approximately 10 minutes by foot from the station. If you walk, follow the main street until you reach the church and just before the church you turn left. After the big bridge on your right side you'll see the Hotel Bristol. If you wish to be picked up, we offer a free shuttle from 8am to 5pm. If you arrive before or after these hours, please contact the front desk!

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