FAQ BRISTOL
Frequently asked Questions
Check-in is from 3 p.m., can I arrive earlier?
Of Course! If you wish to arrive early & spend your day in Zermatt, you can arrive before & store your luggage with us. We will bring your luggage to the room as soon as the room is ready.
LATE CHECK IN
I arrive very late, how long is the front desk occupied?
Our reception is normally open until 11 pm. For a late arrival, please inform us and we can prepare a late checkin
Can I take my dog?
Dogs are welcome in our hotel. We charge CHF 10.00 per day per without food. We do not allow dogs in our dining room. If you wish to be in presence of your loved one during meals after all, we have a separate table in the lobby, where you can enjoy breakfast.. Please mention your dog when you book.
I am allergic against down feathers and mites?
All our rooms have wooden floors. We can provide down feather free pillows and duvets. If you wish to exchange your pillow or duvet just let us know.
FAMILY ROOM
I would like to have a quadruple room with Matterhorn view?
Our normal family rooms are direction Mischabel Mountains. If you wish to have Matterhorn view, make a request directly with the front desk.
PAYMENT MEANS
What payment methods are possible?
You can pay with cash, Visa, Mastercard, Maestro, Twint, Postcard, Amexco, JCB, CUP, Maestro.
When do I have to leave the room?
Check-out is until 11:00, on request a late check-out (14:00) can be booked for a surcharge.
DEPARTURE BEFORE 7:00 AM
We leave before 7 am, when should we check out?
We kindly ask you to settle the bill the night before and to inform us of your early check-out. On request we can organize your transport to the train station or taxi stand.
HALF BOARD UPGRADE
I only booked Bed and Breakfast, can I add halfboard?
Half board is unfortunately not bookable, but we offer small snacks at our bar during winter season.
STORE LUGGAGE
Can I leave my luggage after check-out?
If you wish to leave your luggage after check-out, we have a luggage room. If you are staying in mountain huts and need it to be stored for a couple of days, just leave it with us at the reception and we will store it for the needed time. Shuttle to the station is provided untill 6 pm upon reservation.
GLUTEN-/ LACTOSEFREE PRODUCTS
Do you offer glutenfree / lactosefree products?
Yes, for breakfast we have various glutenfree products. We even have an alternative to milk. Please inform us when you book or upon your arrival.
FROM TRAIN STATION TO HOTEL
How to reach the hotel from the train station / Taxistand Zermatt?
Our hotel is approximately 10 minutes by foot from the station. If you walk, follow the main street until you reach the church and just before the church you turn left. After the big bridge on your right side you'll see the Hotel Bristol. If you wish to be picked up, we offer a free shuttle from 8am to 6pm, which needs to be booked in advance.